FAQ about reviews

1. I have received negative review. Do I have the opportunity to delete it?

- Naturally you may ask us to delete the unwished or malevolent and false reviews. After the request we will investigate the case carefully and delete the undoubtedly malevolent and fake reviews. Unfortunately to establish what is false and true is difficult due to bare information therefore there is low chance to delete unwanted reviews.

Accepting the terms and conditions you agree to receive reviews, including the possibility to get negative comment. It is advisable to prepare for this case and try to answer in an appropriate form to defend yourself. 

- If you answered the review defending yourself [(reading your contrary story a real contradiction can be recognizable (we mean the contrary text is not only short "we never met or it is fake") ] we change the status of the review for CONTROVERSIAL. In this case this review will not be counted in the avarage rating of your all reviews.

2. I have received a review and it is thought to be false. Why?

- Our system carefully checks the details of the review writer’s and the reviewed. If there are suspicions e.g.: the parties cooperate or other (but not public cases), this state is given to the review

3. I have written review but I do not see it on the profile. What’s wrong?

- Reviews are carefully examined prior to activation in order to issue real evaluation. In more difficult cases activation procedure may take up to 72 hours or more. 

To get comprehensive information about facts & rules of review writing you can follow this link